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LG Premium Care is the LG's way to ensure that our esteemed customers enjoy the products for years to come with an additional peace of mind. With this premium service, our customers get a hassle free experience and we use only LG authorized Parts & Service Engineers for all kinds of repair. This plan is designed to safeguard customer experience against Uncertainty & Inconvenience.
Saves from unexpected high repair cost
- Labor cost & other operational costs will be covered under the plan. This premium experience is available to customers at nominal prices
Maintenance bonus
- Water purifer customers get 3 maintenance services per year absolutely free of cost
Assured unlimited service
- Team of professionally trained service engineers is at your service as and when you require the repair support
Reliability
- We enhance reliability by dedicating a team of LG authorized service engineers & ensuring the usage of LG authorized parts
Trouble free service
- Dedicating a team of agents and engineers at your service, we are just a call away to solve your problems and provide you a delightful experience
LG Premium care can be purchased together with the product. You can select your type of grading based on cost and coverage.
LG Premium Care can only be purchased within 30 days of the date of purchase. If you have already registered your product on lg.com,
you can select it directly in "LG Premium Care" page, according to type and cost.
LG Premium Care has been taken over and is being managed by LGEIL
1) If you have purchased both the product and LG Premium Care in one order, you will receive the approval notification after delivery of the product.
2) If you have purchased the plan individually for an LG product already in your possession, you will receive confirmation of approval at the registered e-mail address after approximately 7-10 working days from receipt of the payment.
We also recommend that you check the e-mail box in the SPAM or NOT-DEFIRED POST category.
In the event of an order not accepted by LGEIL, the amount paid shall be reimbursed in the same way as was selected at the time of purchase.
Power issue arises in washing machine mainly due to following reasons, below are some of them :
1. Loose plug of washing machine
2. Switch board button is at 'OFF' condition
3. No electricity supply in power board
To resolve the power issue, please follow the steps listed below :
Step 1: Confirm whether the power cord is correctly connected to power socket or not. - Unplug the power cord & put it back to the power socket.
Step 2: Check whether other appliance or mobile charger/adaptor is working in same power socket
Step 3: Set the wash timer for 3 min without load (clothes) and check whether the washing machine is working or not
Note: Do not use washing machine on an extension board or multi socket
Power issue arises in washing machine mainly due to following reasons, below are some of them :
1. Loose plug of washing machine
2. Switch board button is at 'OFF' condition
3. No electricity supply in power board
To resolve the power issue, please follow the steps listed below :
Step 1: Confirm whether the power cord is correctly connected to power socket or not. - Unplug the power cord & put it back to the power socket.
Step 2: Check whether other appliance or mobile charger/adaptor is working in same power socket
Note: *You can also check below link for video tutorial
Noise issue arises in washing machine mainly due to following reasons, below are some of them :
1. Overloaded wash tub
2. Washing heavy and lite clothes together
3. Pins or coins in the washer
To resolve the noise issue, please follow the steps listed below :
Step 1: Set the wash timer for 3 min without load (clothes) and check whether the washing machine makes noise or not.
Step 2: Do not overload the wash tub.
Step 3: Check the clothes' pockets well before putting them in the machine. Pockets must not contain coins, pins etc.
Noise issue arises in washing machine mainly due to following reasons, below are some of them :
1. Overloaded spin tub
2. Unbalanced clothes in the tub
3. Incorrect placed safety cover
To resolve the noise issue, please follow the steps listed below :
Step 1: Set the spin timer for 3 min without load (clothes) and check whether the washing machine makes noise or not.
Step 2: Do not overload the spin tub.
Step 3: Place the safety cover in the spin tub correctly.
*You can also check below link for video tutorial
Noise issue arises in washing machine mainly due to following reasons, below are some of them :
1. Overloaded wash tub
2. Washing heavy and lite clothes together
3. Unbalanced washing machine
4. Pins or coins in the washer
To resolve the noise issue, please follow the steps listed below :
Step 1: Run the washing machine on spin mode without load (clothes).
Step 2: Wash the heavy weight and lite weight clothes separately.
Step 3: Adjust the legs of washing machine. Washing machine should kept on a flat & stable surface.
Step 4: Check the clothes' pockets well before putting them in the machine. Pockets must not contain coins, pins etc.
No cooling issue occurs in refrigerator mainly due to various reasons, below are some of them :
To resolve the cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob at High 7.
Step 2: Check the ‘Defrost’ button must not be inside. If it is pressed inside then wait until it comes out.
Step 3: If refrigerator bulb glows dim, please use a stabilizer of 500W that can give supply from 220V-240V
No cooling issue comes in refrigerator mainly due to various reasons, below are some of them :
To resolve the cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob at High/Max/Coldest 7.
Step 2: Set the cooling temperature knob as per weather and food load.
Step 3: If there is a low voltage or power fluctuation issue in the area, please use a stabilizer of 1000W that can give supply from 220V~240V.
Low cooling issue occurs in refrigerator due to various reasons, below are some of them.
To resolve the low cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob as per weather and food load.
Step 2: Defrost the refrigerator after every 3 days by pressing in the blue color button present inside the cooling temperature knob.
Step 3: Maintain the sufficient gap between food stuff.
Step 4: Do not cover the refrigerator.
Step 5: Keep the refrigerator at required distance for sufficient ventilation. Maintain minimum 10 cm gap from behind and side walls.
Step 6: Door should be completely closed.
Step 7: Do not keep the refrigerator nearby heat sources like gas stove/hob, microwave oven, sun light etc.
Low cooling issue occurs in refrigerator due to various reasons, below are some of them.
To resolve the low cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob as per weather and food load.
Step 2: Set the freezer controller knob basis season requirement, as mentioned below:
Step 3: Maintain the sufficient gap between food stuff.
Step 4: Do not cover the refrigerator.
Step 5: Keep the refrigerator at required distance for sufficient ventilation. Maintain minimum 10 cm gap from behind and side walls.
Step 6: Door should be completely closed.
Step 7: Do not keep the refrigerator nearby heat sources like gas stove/hob, microwave oven, sun light etc.
Q 1. ‘Hissing’ sound is coming from Refrigerator.
Ans.-Hissing sound is caused by the refrigerant flows inside the coils of refrigerator. It is a normal phenomenon of a fine working refrigerator.
Q2. 'Humming' sound is coming from Refrigerator.
Ans. - Humming sound comes when compressor runs. It is a normal phenomenon of a fine working refrigerator.
Q3.'Clicking' sound is coming from Refrigerator.
Ans. - Clicking sound comes when the compressor turns ‘On’ or ‘OFF’. It is a normal phenomenon of a fine working refrigerator.
Q4. How to clean drain drip/tray in refrigerator ?
Ans. - To know the procedure of cleaning drain drip/tray, please click on below video tutorial link . Click here
No power issue comes in air conditioner mainly due to following reasons :
1. AC is not powered on from remote
2. MCB board may be turned 'OFF'
To resolve the no power issue, please follow the steps listed below :
Step 1: Check the MCB condition, It must be 'ON'.
Step 2: Check voltage. It should be in between 200V-240V.
Low cooling issue comes in air conditioner mainly due to following reasons :
1. Unset cooling mode
2. Dirty and blocked filters
3. Low voltage as per requirement (200V-240V)
To resolve the no cooling issue, please follow the steps listed below :
Step 1: Check the mode setting and select the cooling mode.
Step 2: Select the temperature setting and set the temperature on 18°C
Step 3: Select the fan speed at ‘High’ mode.
Step 4: Clean the air filter if it is dusty.
Step 5: Check the voltage. It should be in between 200V-240V.
AC Filter Cleaning helps in preventive maintenance of the air conditioner and keeps the AC clean, odor free, improves energy efficiency & gives better cooling performance.
To clean the AC filter, please follow steps listed below :
Step 1: Hold the knobs of the air filter and lift it up slightly and take out the air filter from AC indoor unit.
Step 2: Clean the air filter with normal temperature water and brush.
Step 3: Wait until the air filter completely become dry.
Step 4: Re-fix the dry and cleansed air filter in the AC indoor unit.
*Note: - For better cooling performance, clean the AC filter in every 15 days.
Water drip out through air conditioner due to bent or twisted drain pipes
To resolve the leaking issue, please follow steps listed below :
Step 1: Drain pipe should be inclined downward direction.
Step 2: End point of drain pipe should not be dipped into water body/bucket
Step 3: Clean the air filter after every 20 days.
Step 4: Run the AC on M'SOON Mode
*Note: - If the air has more moisture then the water droplets may occurs due to the difference in temperature. It is normal to have lite water drops due to excessive moisture after rain.
During the rainy season, moisture comes on the air conditioner due to high humidity in air.
To resolve the water droplets on AC panel issue, please follow steps listed below :
Step 1: This is a process of circulating cold refrigerant in pipe.
Step 2: Outdoor unit always be kept under shade.
Step 3: Press 'Mode' key until ‘Drop’ symbol is reflecting on remote.
*Note: - It is normal to have light water drops due to excessive moisture in rainy season.
a. Check power indicator on TV, this will be RED if power comes to the TV. Check power switch is ON
b. Check TV with other AC power outlet
c. Sometimes low voltage also cause no power on the TV
d. Check the remote power button functioning on to TV
e. Check the battery inside remote. Replace new battery if required
f. If you still face the problem, please contact LG customer care for service support
Check these options at first :
a. Select correct input mode by using input button on your remote (HDMI/USB/AV)
b. Use the picture test mode given in the link to ensure TV is normally functioning --> Click here
c. Ensure the input device is switched on
d. Check any loose connection or input cable connection to TV
e. Seek support of your service provider (STB/Cable)
If you still face the problem, please contact LG customer care for service support :
Check these options at first
a. Select correct input mode by using input button on your remote (HDMI/USB/AV)
b. Ensure the input device is switched on
c. Check any loose connection or input cable connection to TV
d. Follow the detailed self repair guide given through this link -- Click here
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Use the Picture test mode to ensure TV is normally functioning --> Click here
b. Kindly go through the guide given & adjust your TV picture mode setting --> Click here
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Check your TV volume is adjusting when you are pressing volume up/down button on your remote control
b. Kindly go through the guide given & adjust your TV sound mode setting
If you still face the problem, please contact LG customer care for service support
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