Track my order

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Q.
What is a MyLG account?
A.
  • A MyLG Account is an optional membership that provides the opportunity to maximise your LG experience with useful information about your order from LG Australia. The MyLG account will allow you to view your purchases, product registrations and retrieve invoices for previous purchases. Sign up for a MyLG account here (hyperlink to registration page) Internet connection required. Data, subscription or other charges may apply. Content may change without notice.

Q.
What updates can I make in MyLG account?
A.
  • In the MyLG account you can manage certain information including:

    - Personal information

    - Billing details

    - Change of address

Q.
How do I access MyLG account?
A.
  • On any LG.com/au page click on the little person icon located near the cart button.

Q.
Can I shop as a guest without a MyLG account?
A.
  • Yes you can transact as a guest without registering for a MyLG account.

Q.
Can I get a refund?
A.
  • Yes refunds are possible when certain criteria are met. This criteria can be found in the LG Online Store Terms and Conditions.

Q.
How long will my refund take?
A.
  • Credit card refunds are issued within 8 business days after we receive, inspect and accept your returned item.

Q.
Can I track my shipping?
A.
  • Yes, once your order has been picked our trusted carriers will send you a notification via SMS to allow you to track your order. To view the status of your package simply click on the link in the SMS.

Q.
How do I know if my order has been shipped?
A.
  • On dispatch you will receive a SMS from our preferred courier to notify you that you package is on its way. Please click on the link in the SMS to track your package. You can also log into you MyLG account if you did not complete your transaction as a guest and view the status of your order. If you did complete your transaction as a guest you can track your order by using the track my order function the link to this can be found in your email confirmation or below this paragraph.

Q.
Methods of payment
A.
  • The LG online shop currently accepts credit card payment including Visa and MasterCard.

Q.
When does payment take place for my order?
A.
  • Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation email indicates payment has been successfully processed.

Pay with Zip

Shop now. Pay later.

  • cart

    Add your favourites to cart

  • checkout

    Select Afterpay at checkout

  • Log into or create your Afterpay account, with instant approval decision

  • installment

    Your purchase will be split into 4 payments, payable every 2 weeks

All you need to appply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.

Late fees, eligibility criteria and T&Cs apply. The first payment may be due at the time of purchase. Australian Credit Licence 527911. For complete terms visit afterpay.com/en-AU/terms.

LG Electronics Australia is offering Afterpay to online customers for orders up to the value of $3,000.

Click below to find out more : How it Work and FAQs

zip
An account for everyone

Choose the buy now, pay later account that suits you best.

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Repay your way
Choose how you pay - weekly, fortnightly or monthly.
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Shop just about everywhere
Shop at all your favourite places, online and instore, with the Zip app.
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Rewards
Exclusive cashback offers when you shop, simply check the Zip app*.
Most popular
icon-payment-au-zip-pay

Up to $1,000

Interest free always

For everyday spending, from fashion to fitness, eyewear to electronics, pet care to bills.

Apply Now
  • Interest free always1

  • Flexible repayments

  • No establishment fee

  • $9.95 monthly account fee

    Pay your statement closing balance, in full, by the due date and we'll waive the fee.

  • Tap to pay everywhere Visa is accepted**

icon-payment-au-zip-money

Over $1,000

Bigger purchases

For buying that road bike, new sofa or renovating your home.

Apply Now
  • Interest free for first 3 months1

    Retailers may offer longer interest free terms (6-60 months). At conclusion of the interest free period, interest will be charged at the standard annual rate 25.9%.

  • Flexible repayments

    Enjoy the freedom to set your schedule to weekly, fortnightly or monthly.

  • One-off establishment fee

    A one-off establishment fee may apply for new customers.

  • $9.95 monthly account fee

    Waived if you have nothing owing.

  • Interest free instalment plans2

    For purchases over $300 we'll automatically set you up to repay in equal instalments to help you avoid interest charges.

1. Zip Pay

Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we'll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.

2. Zip Money

Available to approved applicants only and subject to completion of satisfactory credit check. Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will generally not repay a purchase within the interest free period. A monthly account fee of $9.95 will also apply and a one-off establishment fee may apply for new customers. Any balance outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum as at 1 June 2023. Other charges may be payable, see T&Cs. Interest, fees and charges subject to change. Terms & Conditions apply and are available on application. See your contract for further details. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit License Number 441878).

Rewards are redeemable when you reach the Rewards Goal. See Promotion and Reward Program T&Cs for more details
Tap to pay in store available with Zip Pay only. Use the Card everywhere that Visa contactless payments are accepted in store. Card T&Cs apply. Single-use card available with Zip Pay and Zip Money only. Use the Card everywhere that Visa contactless payments are accepted online. Card T&Cs apply